COVID-19 Update

To our valued Roosters customers:

3-30-20

Over the past few weeks, we’ve been working tirelessly to combat the evolving COVID-19 pandemic. We have monitored and mirrored local, state, and federal health guidelines by closing our corporate shops and salons where required. We’ve also been in constant contact with our franchisees to ensure they are following local mandates and to support them however we can.

We want to let you know that, due to the continuing uncertainty surrounding COVID-19 and the escalation of state declarations, we are temporarily closing all of our corporate-owned shops and salons on Monday, March 30, until further notice.

The majority of our franchise-owned locations are also temporarily closed; however, some owners may remain open based on local health guidelines. If you are considering a visit to one of our shops, please call ahead to see if they are open as they may be operating on reduced hours or limited days.

Looking ahead, we will continue to do everything we can to support you and our families, friends, communities, and co-workers. Right now, our corporate teams are working from home so we can be ready to welcome you back to our shops when local, state, and federal authorities determine the time is right.

When we do see you again, we understand that you will likely need a haircut, shave, styling, or a color refresh. We would be honored to welcome you back so you can enjoy a moment for yourself with one of our amazing barbers and stylists.

Watch for updates from us via email and through our social channels, websites, and apps. A heartfelt thank you for your ongoing support and understanding during these remarkable times; it means a tremendous amount to our corporate team, franchisees, and your barber.

We look forward to seeing you soon.

 

4-3-20

Our response to COVID-19 is as dynamic as this unprecedented situation. At this time, we are complying where local or state government officials have recommended the closure of barbershops and hair salons.

The following states, provinces, and territories have mandated closures:

States: Alabama, Alaska, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

Provinces: Nova Scotia, Quebec

Territories: Puerto Rico 

As a result, we will be temporarily closed in those areas until allowed to re-open.

All other shops and salons will remain open and may have reduced hours and we are cleaning and disinfecting our shops even more thoroughly throughout the day. You can find contact information for your local Roosters here.

On behalf of all our stylists and barbers, we will miss you while we are closed and look forward to seeing you soon.

3-13-20

We care deeply about the health and safety of our customers, employees, stylists, and barbers at Roosters. That is why we want to share the steps we are taking in the wake of COVID-19 (the coronavirus).

We are closely monitoring the current situation with COVID-19 and are committed to taking appropriate steps to navigate this challenging time.

When you visit Roosters, we strive to ensure you are as comfortable as possible. Getting your hair cut, colored, styled, or a beard trimmed or shaved should be a relaxing and enjoyable experience for you and your stylist or barber. Therefore, we are increasing and adding to our current supply of cleaning and sanitizing materials to ensure our employees can clean and disinfect the shop even more thoroughly throughout the course of the day.

Please know that cleanliness and sanitization have always been a big part of running our Roosters, so we already follow strict guidelines from local health departments.

As with much of the advice you have seen from the Centers for Disease Control (CDC) and the World Health Organization (WHO), we recommend everyone be conscious of this potential health risk and follow official preventative recommendations. We believe the CDC website is the best destination for that advice. (For additional COVID-19 information in Canada, visit the Public Health Agency of Canada website.)

In accordance with the CDC’s protocol, we have asked all employees displaying symptoms to avoid coming to work for a period of 14 days. This same guidance is in place for those who live in a household with members who have visited, or who have themselves visited, China, Iran, Italy, or South Korea.

We kindly request that if you are not feeling well, please reschedule your visit for when you are feeling better for the safety of our team and other customers.

As we work through this together, we are committed to providing customers with the information they need to make informed decisions around their grooming services.

For our customers, our shops are open and our barbers and stylists are available. Thank you from everyone in the Roosters family. We value your business and the trust you place in all of us.